Orders are not considered confirmed until deposit or payment has been received.

Butterr Up Balloons - reserves the right to decline or cancel orders that remain unpaid within the agreed timeframe.

Accepted payment methods will be provided during the order confirmation process.

Due to the customized nature of our products and services, all sales are final.

However, Balloon Credits may be issued in certain circumstances at the discretion of Butterr Up Balloons.

Balloon Credits

Approved credits will:

• Be issued as store credit for future purchases

• Be valid until December 31 of the same calendar year

• Not be redeemable for cash or refunds
  

Refund Exceptions

Refunds may only be considered under certain circumstances. All refund decisions are handled on a case-by-case basis.

Delivery and setup services are available for an additional fee based on distance and order size.

Delivery fees will be calculated once the delivery address is provided.

Customers must ensure that:

• The delivery location is accessible
  
  

• Someone or a secured enclosed location is available to receive the order if required
  
  

Butterr Up Balloons is not responsible for delays caused by incorrect addresses, restricted access, or unavailable recipients.

Balloon decor installed outdoors is subject to environmental conditions such as heat, wind, humidity, and direct sunlight. While we use professional techniques and materials, Butterr Up Balloons cannot guarantee the lifespan of balloons placed outdoors.

Due to the additional preparation, materials, and reinforcement required for outdoor setups, an outside service fee of 4–8% may be applied to outdoor installations. This fee helps ensure the décor is properly secured and prepared for outdoor conditions.

Balloons are temporary decorative products and should be handled with care. Once balloons have been delivered, picked up, or installed, Butterr Up Balloons is not responsible for any damage, popping, or deflation.

To help maintain the quality and longevity of your balloon décor, please follow proper care guidelines:

• Keep balloons indoors whenever possible and away from extreme weather conditions.

• Do not place balloons directly under air vents, heaters, or air conditioning units, as hot or cold air can affect balloon performance.

• Keep balloons away from sharp objects or rough surfaces that may cause popping or damage.

Proper care will help ensure your balloon décor stays looking its best for your celebration.

At Butterr Up Balloons, each order is carefully scheduled and prepared to ensure the best experience for our customers.

Because many of our balloon designs and event installations are customized and reserved specifically for your event date, the following policy applies:

Cancellations

• All sales are final once an order has been confirmed and payment has been received.
  

• Depending on the circumstances, store credit (Balloon Credit) may be issued at the discretion of Butterr Up Balloons.

• Approved credits must be used within the same calendar year (valid until December 31).
  
  

Event Date Changes / Rescheduling

• Requests to change an event date must be made at least 72 hours before the scheduled event date.

• Date changes are subject to availability.

• If Butterr Up Balloons is unable to accommodate the new date, the order will remain non-refundable, but store credit may be considered at management’s discretion.
  
  

We appreciate your understanding, as this policy helps us maintain scheduling and preparation for all of our customers’ events.

By placing an order with Butterr Up Balloons, the customer acknowledges that they have read, understood, and agreed to these policies.